Returns/Exchanges

Our returns and exchange policy is created under the New Zealand Consumer Guarantees Act 1993.

We totes understand that ordering online can be tricky. If, for whatever reason, you change your mind and wish to return an item you’ve purchased, we have a 30 day refund policy. Items can only be returned if they are unopened and unused, with all seals and packaging still in place. 

Unwanted items must be sent along with proof of purchase to the below address:

Attention Customer Service - Returns
Monro+Kowhai
258 Jacksons Road
Marlborough 7273

Once we have received the item and your refund has been processed it can take between 2-5 business days for your bank or credit card provider to credit your account.

You have 30 days to return an unwanted or faulty product.

If you change your mind, you are able to return a product, as long as all seals and packaging are still intact. Please note that we do not reimburse delivery costs on sending unwanted goods and only refund the cost of the items returned. 

Unfortunately, due to hygiene reasons, we are unable to exchange or refund any products once they have been opened.